SOPs for Voice Team (Crystel) -- en

App Issue SOP

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Contact Details Update in Logistiqs Dashboard

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Cancellation of Delivery SOP

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Delivered to the Wrong Address SOP

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Failed Payment SOP

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Goodwill SOP for Back Office Team Only

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Return - Late Collection SOP

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Dispatching Issue - Order not Shipped SOP

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Order Status Update SOP

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Refund Complaint

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POD SOP

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Unsubscribing to newsletters

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Babyshop Warranty Claim

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Late C&C Follow up

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Missing Item SOP

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Wrong/Incomplete SOP

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Tamara Refund Complaint

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Cancel Delivery Request - Logistiqs
This is the Logistiq Main Portal to go to chatbot:


https://logistiq.io/


The same chatbot can be used for :


• Cancel Order
• Change Address
• Change Customer Phone Number (this is to add an alternative number, original number remains unchanged



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Alternate Phone Number Update - Logistiqs
This is the Logistiq Main Portal to go to chatbot:


https://logistiq.io/


The same chatbot can be used for :


• Cancel Order
• Change Address
• Change Customer Phone Number (this is to add an alternative number, original number remains unchanged



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Address Update - Logistiqs

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